Delivery & Returns

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed and confirmed as available for dispatch, we will charge your card and process your order. Delivery typically takes 7-14 working days across the UK (up to 14 working days for Mercia wooden garden buildings). We'll send you tracking details by email once your order has been dispatched. If you haven't received tracking or your item within the expected timeframe, please reach out to us via email at help@norvengardens.com so that we can help.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to help@norvengardens.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds:

You can cancel your order free of charge at any time before delivery - just email us at help@norvengardens.com as early as possible. Once delivered, return terms vary by supplier: see our Refund Policy for full details on returns for Mercia Garden Products and Aosom/Outsunny items. Refunds are issued to the original payment method used to place the order.